In-Person Training
Practice sessions, role-playing and exercises to solidify concepts
Corporate Training with Passion
ACT Human is a corporate training consultancy founded in 1997. We are passionate about helping today's workforce learn essential communication skills in an engaging learning environment.
Our programs deploy the latest research in neuroscience, psychology and adult learning. Our training sessions are delivered in a dynamic, fun and collaborative way to help every individual realize greater personal and professional results.
We call ourselves “ACT Human” because we are passionate about going the extra mile to humanize our interactions with clients.
The skills we teach and the way teach them – face-to-face and online training that range from self-paced, blended learning, to instructor-led formats - are our contribution to humanizing the world through transformational learning.
Successful organizational development is a result of personal and professional development.
This is why the ACT Process is embedded in all we do.
Awareness
Communication
The first step towards development is awareness - becoming aware of our strengths and weaknesses, our perceived needs and our desired outcomes.
The second step is communication - learning to communicate our thoughts, ideas and feelings with clarity and energy, so as to enhance our ability to connect with others and to achieve our objectives and greater personal fulfillment.
Transformation
The final step is transformation - there is an element of personal development in everything we do. We assist individuals with the right environment, tools and opportunities to make effective and lasting change.
Sustainability
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Practice time makes up a big part of our programs - participants' performance is sometimes recorded/ reviewed, but always coached and/or new skills are practiced through drills until comfort zones are expanded and change is visible.
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Carefully developed 'road maps' outlining step-by-step application guidelines and checklists are provided to support transfer of learning.
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Participants are entitled to support via email or phone.
Post Program
Follow-Up
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Evaluation summaries are compiled for every program and used as a basis of follow-up discussions with clients.
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Follow-up skills sessions - half-day programs which give participants the opportunity to apply the skills acquired during the 'base line' program and to receive additional feedback and guidance.
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Individual skills coaching - personalized, focused, one-on-one sessions to deepen and extend the individual's skill levels.
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Executive/ team coaching.
Post Program
Options
Whilst much can be achieved during our programs, some individuals have a desire to take learning that extra step. Hence, we provide a wide suite of post-program offerings. Some of the options include:
PAULA MARCONDES
Principal Consultant, Executive Coach
“Exceptional, exceeded expectations. Added value not only in terms of leadership/ presentation skills but also to our lives, including science, nutrition and meditation/ mindfulness. Thank you Paula.”
Participant, Singapore Institute of Management (SIM)
Founder, managing director and principal consultant of ACT Human & Business Development Pte Ltd (established in 1997). Greatest strength is strategic thinking with a strong grasp of how the training process impacts participants at personal levels, enables transfer of learning to the work environment, and ultimately affects the business.
Business Experience
Law degree with specialization in contract and corporate law from the University of Sao Paulo (USP). Studied law in Singapore through the University of London. In-house counsel for GEC Singapore (1995-1997) and Glencore Agrocomercial Ltd (1990-1993) when they were Brazil’s largest commodities trader and exporter. Set up legal departments of both companies and provided negotiation and contract management skills training internally. Founded ACT Human in 1997 and set up offices in Hong Kong (2004) and Korea (2006).
Consulting Experience
Corporate trainer, facilitator and accredited executive coach with +23 years of experience specializing in needs analysis, curriculum design, customization and delivery of professional development initiatives at all organizational levels (from front-line to CEO/Board level) across a plethora of industries in the areas of leadership and management development, business communication, messaging and presentation techniques, sales and negotiation skills, professional image and customer service. Worked extensively with key players in the banking and finance, manufacturing, IT and electronics, education and pharmaceutical sectors (most of which are well-known multinational corporations and Fortune 500 companies), and in the public sector with government boards and government-owned organizations.
Career Achievements & Awards
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Awarded “Top 10 Trainers 2016” by the Singapore Institute of Management (SIM)
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Articles published in the media:
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“Presenting With Conviction”, Today’s Manager, Issue 3, 2019, published by SIM
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“The Resilient Organization”, Roundabout (Dec 2012 - Jan 2013), The Team Management Systems
(TMS) magazine -
“Surviving And Thriving”, Human Resources Magazine, Jan 2012, Lighthouse Independent Media
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“Bridging The Resilience Gap (Part 2)”, Today’s Manager, Dec 2011-Jan 2012, SIM
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“Bridging The Resilience Gap (Part 1)”, Today’s Manager, Oct-Nov 2011, SIM
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“Training The Mind Versus Training The Brain”, Today’s Manager, Aug-Sep 2011, SIM
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“Thanks Coach!”, HRM Singapore, 9.8 issue, published by Key Media Pte Ltd
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Designed most programs delivered to ACT Human’s clients and authored more than +49 workbooks published by ACT Human.
Accreditations & Certifications
- Coaching Foundation (ICT) by NeuroLeadership Group (former Results Coaching Systems), 2008
- Certified EQ Trainer by 6Seconds, 2008
- Team Management Systems Accreditation Certificate (Work Index, Linking Skills Index, Team
Performance Index, Team Management Profile Index, QO2 Index), 2000 - Power Training I and II, 1998
- Certificate in Training Management (PSB Institute for Productivity Training of Singapore), 1997
Languages
- Fluent in English and Portuguese
- Deutsches Sprachdiplom I (German)
- Conversational in Spanish
"I have attended many training programs before on presentation skills, but the only one that really stuck in my mind, was the training conducted by ACT on Powerful Presentation skills. I find that it had a lot of impact, was very powerful and well organised and can be applied in any presentation. I have personally seen the improvement in myself and used the skills that I learned very frequently."
- Corina Tan
Director, Customer Experience and Care, Dell Computers
Improve performance and thrive in the position that you currently hold as well as in your future personal and professional prospects
ACT Skills Development programs make individuals more self-aware and confident so as to consciously adopt behaviors that support them in achieving their goals.
“Paula is an excellent teacher. Very patient, encouraging, knowledgeable and able to show us practical application options, not just deliver technical knowledge. Personally I have seen vast improvement in my presentation skills from day one to the last day of the course. Paula is a fantastic trainer and person.”
Participant, Singapore Institute of Management (SIM)
Participants, line managers and clients often tell us that our programs stick, that confidence levels increase and that skills learned are transferred to the workplace.
We believe that this is the result of our 7-pronged approach.
An overview of the courses we offer:
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ACT Customer Service Series
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ACT Intercultural Communication Series
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ACT Interpersonal Communication Series
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ACT Negotiation Series
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ACT Personal Productivity & Effectiveness Series
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ACT Presentation & Messaging Series
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ACT Professional Image, Etiquette & Branding Series
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ACT Professional Sales Series
Case Study #1
Case Study #2
